Support
Something not working, or a question about how Skillet does what it does. Here is how to reach a person.
Effective October 1, 2026
Write to us
We answer within one business day, and usually sooner. A person reads every email.
What to tell us
Four things get it fixed faster than anything else:
- What you were trying to do.
- What happened instead.
- The name of your organization, so we can find the right account.
- The short code on the work order, if it was about one. It looks like WO-121400.
A screenshot helps.
If you cannot sign in
Whoever runs Skillet where you work can reset you, and that is nearly always the fastest way. They will find you under Settings, then People. If nobody there can help, write to us from the email address on your account and we will help.
How the app uses the camera, the microphone and your location
The camera reads the QR code on a piece of equipment and takes photos of the work. The microphone is for a spoken note. Your location is read once when you start a work order and once when you finish, so the record can show the work was done at the location. Nothing is read in the background or when the app is closed, and you can refuse any of them and keep using everything else.
The whole of it is written out in the privacy policy.
Closing your account
You can do it yourself from inside the app, under your profile, or from the deletion page without installing anything.
Privacy questions and data requests
Asking for a copy of what we hold, correcting it, or objecting to us holding it goes to privacy@skilletfm.com. We answer those within 30 days.
Guides
Written instructions for the things people ask about most are in Help.