Terms of Service

Skillet is run by Aaron Lozhkin ("we", "us"). These terms are between us and you.

Skillet is sold to organizations. Your employer, or whoever runs the kitchen you work in, holds the account and agrees to these terms on behalf of everybody they invite to it. If you were given a login by somebody else, these terms still apply to you when you use it.

If you are agreeing to this on behalf of a company, you are saying you are allowed to.

Skillet records work in kitchens: what needs doing, who is doing it, what they found and when. It keeps the record so a restaurant can show what happened.

We do not promise the service will never be unavailable. We do not promise it will suit any particular purpose beyond what it plainly does.

• Keep your password to yourself. Anything done with your login is treated as done by you.
• Tell us if you think somebody else has got into your account.
• You must be old enough to work where you work, and at least 16. Skillet is not for children and we do not knowingly collect anything from them.
• Whoever holds the organization account can add people, remove people, and see the work recorded under it. That is the point of it.

• Use it to break the law, or to help somebody else break the law.
• Put things into it that are not about the work: abuse, threats, or anything you have no right to share.
• Try to get at other organizations’ data, or at parts of the system you were not given.
• Take it apart, resell it, or run a competing service off it.
• Overload it on purpose, or use it in a way that degrades it for everybody else.

We can suspend or close an account that does any of this. If we do, we will say why.

The records belong to your organization. The photos, the notes, the readings, the record of who did what: your organization owns all of it, and can export it. We do not sell it and we do not use it to advertise to anybody.

We own the software itself and everything we built to run it. Using Skillet does not give you any right to that beyond using it as intended.

We may use anonymous, aggregated statistics about how the product is used to improve it. That means numbers, never your content and never anything that identifies a person.

Skillet suggests who might be a good fit for a work order, and its AI assistant answers questions, explains steps and drafts text. Those are suggestions and they can be wrong. Check anything that matters before acting on it. A person makes the decision, and a person is responsible for it. What you send the AI assistant goes to the AI provider named in the privacy policy.

Nothing in Skillet is legal, safety or engineering advice. A record kept in Skilletdoes not by itself prove compliance with any regulation. You are responsible for knowing what your kitchens are required to do.

Organizations pay for Skillet under a separate written agreement. Nothing is charged through the Mobile app, and it contains nothing to buy. If your organization stops paying, its access ends and we will make its data available for export for a reasonable period before removing it.

You can stop using Skillet at any time and delete your own account from inside the app or from the deletion page. An organization can end its agreement in the way that agreement describes.

The service is provided as it is. To the fullest extent the law allows, we are not liable for indirect or consequential losses, for lost profits, or for work that did not happen because the service was unavailable.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

If you downloaded the Mobile app from Apple's App Store, that store's own terms for apps also apply. These terms are between you and us, not the store, and the store is not responsible for the app or for supporting it.

We may change these terms. If a change matters, we will tell account holders before it takes effect. Carrying on using Skillet after that means you accept the change.

Write to support@skilletfm.com. We answer people, not tickets.